CSC introduces 2D and 3D high resolution imagery

Since January of this year CSC has been augmenting the claims consulting process using 2D and 3D high resolution imagery. We are also currently beta testing conversions of the 3D models into Xactimate friendly sketches. This technology is revolutionizing our approach to documentation of a given assignment. We also see many downstream advantages.

As noted, the imagery can be provided in 2D and 3D modes, each with a 360-degree view of everything within the camera’s range. The 3D mode measures using infra-red technology. That mode will also capture exterior areas, so long as there is a ceiling and a floor. The 2D mode is especially effective for building exteriors, roofs, and site improvements. Although the 2D node does not measure it still captures everything within view of the camera in 360 degrees. The advantages of using this technology occur on many levels.

First and foremost, the imagery provides 4K detailed documentation of all conditions within the camera’s range. There is no comparison to the difference between what this technology provides versus video, photos and hand-written notes. The definition is so fine it can read bar codes, manufacturer and model numbers, brand names, maintenance and inspection tags, etc.

  • The imagery time stamps conditions in detail.
    • Once the imagery has been captured, we are able to determine damage related to the specific occurrence and track it to see if may be increasing.
    • We can also use the imagery to tell the difference between damage caused by the peril and damage resulting from new and different causes.
  • The imagery measures and captures project details in space using infra-red technology. The imagery aligns in real time and then uses proprietary software to stitch the imagery together to make a 3D model of the interior.
    • We continue vetting and testing procedures in the field by taking several physical dimensions while on site. So far, the dimensions provided in the virtual measuring tool within the software have been accurate.
  • We can share the imagery via link and make changes, edits and additions in real time while it is being viewed remotely by the interested parties.
    • We can add snapshots, text and other information as others are viewing the imagery.
  • We can share the imagery with other technical experts.
    • Sometimes this can eliminate the need for an expert to travel to the site
    • In other instances where an expert does need to see the site, it allows them to see what they need to focus on while there.
    • It eliminates the need for us to accompany the expert while on site
    • The imagery also allows for a second view just in case something was missed.
  • We can share specific snapshots of the imagery with equipment and materials suppliers to obtain accurate and detailed information for items not otherwise listed in estimating data bases.
    • When doing internet scope and cost research we can now provide better information to the vendor or supplier we are trying to get information from.
  • The imagery allows us to limit and sometimes eliminate return trips to the site
    • Things overlooked with photos and notes are now visible and measurable
    • Things you didn’t see when you were on site now show up in the imagery
  • The imagery can serve to resolve differences related to scope
    • If there is a difference of opinion simply pull up the imagery and walk the interested parties through it.
  • The imagery can be used to assist with contents and FF&E inventories
    • The imagery will show a clear inventory of furnishings and FF&E at eye level.
  • When preparing scopes and estimates, we now have high definition detailed imagery platform to work from
    • Provides an improved basis for scope and improved scope quantification
  • Difficult and time-consuming sketches are now in the past tense
    • The 3D imagery can now be converted to an “accurate” Xactimate friendly sketch file with all the details, including, doors, windows, stairs, accurate room heights etc.
    • Beta testing to date has not included cabinets and other block-outs so we have been adding those in while double checking dimensions.
    • Costs for the sketches are being determined, however, there will be a significant savings in time and cost.
  • Communication
    • The imagery now provides for better understanding of loss parameters and clearer communication between
      • Consultant and Adjuster
      • Adjuster and Manager
      • Adjuster and Insured
  • Limitations are few
    • The building needs to be, at least, partially standing
    • The camera cannot see through objects; however, it will still record measurements.
    • Once the 3D scan starts, doors and furniture cannot be moved
      • We have found the optimal time to use the camera in 3D is to wait until the initial meetings have been completed
    • When using the camera in the 3D mode scans need to be within 5 to 8 feet of one another.

At CSC we are absorbing the costs associated with scanning. The only costs involved will be those that are paid for the sketches. This will be similar to the approach when obtaining a roof image and billing for that. As with the roof imagery, there will be a significant time savings which will obviously result in a significant cost savings.

As noted we rolled this technology out in January of this year. Everyone at CSC is proficient with the operation of the camera as well as the software. What we can say above anything else is that it makes everyone’s participation more efficient and allows for a significantly improved work product.

Please feel free to contact us for a demonstration.